Refund and Returns Policy
Thank you for choosing our artisan factory. As a dedicated manufacturer with over ten years of experience, we specialize in premium crocodile leather, bespoke hand-sewn luxury handbags, and high-quality DIY leather craft kits.
Because our products involve rare luxury materials, pre-cut leather parts, and extensive manual preparation, our return and refund policies are structured as follows:
1. DIY Leather Craft Kits & Materials
- Conditional Returns: Standard DIY kits (non-customized) can be returned within 14 days of delivery only if they are in completely original, unaltered, and resalable condition.
- Strict “No-Alteration” Rule: We strictly reject any returns, exchanges, or refunds if the DIY materials have been altered in any way. This includes but is not limited to: leather parts that have been sewn, glued, cut, or tool-marked; open thread spools; or used hardware.
- Missing Components: If your DIY kit arrives missing any specific tool or component, please contact us within 48 hours, and we will ship the missing items to you complimentary.
2. Bespoke, Custom Orders, and OEM/ODM Services
- No Returns or Exchanges: All custom-made items, custom-dyed crocodile leathers, private bespoke orders, and custom brand OEM productions are crafted strictly according to your specifications. Therefore, we do not accept returns, exchanges, or refunds for any custom orders unless there is a verified major structural defect caused by our factory.
- Order Modifications: Once production or leather cutting has commenced after your final confirmation, no modifications, cancellations, or refunds can be issued.
3. Natural Leather Characteristics
- Every piece of genuine crocodile leather possesses unique, organic grain patterns, scale variations, and minor natural markings. These unique natural characteristics are the hallmark of genuine exotic leather and shall not be considered as defects or grounds for returns/refunds for both finished bags and DIY materials.
4. Return Shipping and Refunds
- Shipping Fees: Customers are responsible for paying their own shipping costs and any applicable customs duties/taxes for returning items. Shipping costs are non-refundable.
- Inspection and Refunds: Once your return is received and inspected at our workshop, we will notify you of the approval or rejection of your refund based on the condition of the materials. Approved refunds will be processed back to your original payment method.
5. Contact Us
For any inquiries regarding your DIY kits, production status, or policy details, please reach out directly to our factory support team through our official Contact page. Contact page.
